Telecom Automation and Integration

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Telecom Automation and Integration
A case study on MTNL

Organisation

Mahanagar Telephone Nigam Limited, (MTNL) is the second largest Telephone company in India which serves the cities of Delhi and Mumbai. These two being the premier cities of India, MTNL is under pressure to be the first with many customer-friendly services.

Problem

MTNL had developed various application like the FRS (Fault Resolution System), CSMS, FMS (Fault Management System) and DQ (Directory Query, 197 Service) Systems, which were installed at various functional areas are building up the databases at their corresponding locations, thus forming a distributed database network of the same organization. This resulted in a need for a centralized application which can talk to these wide spread databases to act as a one point source of information. Integrated application of Secure Intranet Of MTNL works as an integrator of all these systems and will form the basis application for MIS reporting module.

Solution

Pioneer offered a solution for integrating the existing application and a Secure Intranet with the following additional functionalities:

• Employee Lookup
  
• Employee Payslips
  
• Ezee Claims (claims for travel and other expenses)
  
• Leaves Online
  
• Attendance Sheet
  
• Software Download
  
• Notice Board & Message Board
  
• File Tracking Module
  
• Auto-escalation of complaints from customers (time based or authorization based)
  
• Management Information System
  
• Messaging Solution (including SMS, Pagers etc.)
  
• Mailing Solution
  
• Chat or Discussion Rooms
  
  The solution was developed in J2EE using n-tier architecture.

Advantages

• All existing applications seamlessly integrated.
  
• New applications built around an Intranet System.
  
• Robust MIS functionality which picks up information from the relevant systems.
  
• No need to scrap or modify the existing applications.